Frequently Asked Questions
Session & Showcase
How/where do I log in?
The easiest way is to go to the conference AGENDA tab and click “Login” to the right of the screen. You will be asked to enter the email address you used when registering. If you have not logged in previously, you may be asked to confirm your email. If you are unsure what email you used, please check your email inbox to find the original ticket confirmation email.
I'm trying to login with my email address, but it says there's no event associated with it - what's next?
Check your email inbox to find your original confirmation email, and double check it was sent to the email you’re attempting to login with. We’ve found that the #1 problem with login is using the wrong email address. Make sure you check your spam or promotions folders to ensure it didn’t get trapped there.
I swear that I registered with that email...
We recommend you get in touch with the event organizers at email@example.com. They will be able to cross reference your email you registered with. It’s possible there was a spelling mistake made during registration.
I'm really stumped - any further ideas?
You may reach out to your event organizers at firstname.lastname@example.org if you believe there is a bug in the login flow
I’m trying to visit the Solutions Showcase but I can’t get in.
The virtual booths (SHOWCASE tab) are open during set hours and are limited to 20 participants at one time. If you are visiting during the hours posted, please check back shortly as space will open when other participants leave the room.
How do I join a session?
On the agenda page, select a session and click the “Broadcast” button under the session title. Broadcast will become available two minutes before the scheduled session start time.
(Note: when you click the “Broadcast” button, you may be prompted to login in order to join the session. In this case, once you click “Login” a new page will open asking for the email address used to register your ticket.)
How do I move between sessions?
The event system does not automatically start playing sessions sequentially – you will need to enter each session you wish to attend. When a session ends, or if you decide to switch to a different breakout session, click the “Back” button to return to the agenda. You can then enter any other in-progress or on-demand session by clicking the “Broadcast” button for that session on the agenda.
How can I ask questions during a session?
If you are participating in sessions at their scheduled time (versus on-demand later), most sessions will include a live text Q&A option where you can submit your questions. The speaker or moderator will most likely be able to answer your question during the session.
If I have trouble joining a session, who should I contact?
Reach out to the conference organizers at email@example.com and we’ll try to get you up and running as quickly as we can.
What are the system requirements to join a session?
You can check if your system can use the Virtual Experience and if your accessories (speaker, mic, etc.) are working with this Quick Tech Check.
- Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
- MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
- iPhone 5S or later, running iOS 11 and up
- Android 4.0 or later, running Chrome
Please note, additional devices may successfully connect, but are not officially supported.
The sound is coming out of a different device than I want – what can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
The output device I want to use isn't showing up - how can I fix this?
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling Bluetooth on and off.
If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker 🔊 icon on the bottom right of your screen, and you’ll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
My devices are connected properly, but I can't hear anything!
If you’re confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
I'm still experiencing issues - any final suggestions?
If you are still having issues, first send in your support logs by hitting the ⚙️in the top right, then “submit support logs” on the bottom left. Next try restarting your computer and trying again.